Privacy Policy

This Privacy Policy explains how Sandara Luxury Management collects, uses, stores, and protects personal information when you use our website, contact us, submit forms, subscribe to updates, or interact with our services.

Information We Collect

We may collect your name, email address, phone number, stay preferences, villa or property details, questionnaire responses, subscription preferences, and any information you voluntarily submit through our website forms, WhatsApp, email, or booking links.

How We Use Your Information

We use your information to respond to inquiries, process booking or management requests, improve guest experiences, maintain service quality, send requested updates or promotional offers, and operate our website and internal records.

Newsletter and Promotional Offers

If you choose to receive promotional offers, we may store your email address and send updates about villas, offers, or services. You may request to unsubscribe at any time by contacting us.

Guest Questionnaires

After-stay questionnaire responses help us improve service quality, monitor guest satisfaction, and understand guest experiences. We do not sell questionnaire responses to third parties.

Third-Party Services

Our website may link to third-party booking engines, Google Maps, WhatsApp, Google Drive, or external platforms. These services may collect data according to their own privacy policies. We encourage you to review their policies before submitting information.

Data Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage method is completely secure.

Data Retention

We retain personal information only as long as reasonably needed for business, service, legal, or administrative purposes, unless a longer retention period is required or permitted by law.

Your Rights

You may request access, correction, or deletion of your personal information, subject to applicable legal and operational requirements. To make a request, contact us using the email below.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Contact

For privacy questions or requests, contact us at info@sandaraluxury.com.